Policies

Return and Refund Policy

Effective Date: January 06, 2024

Thank you for shopping at It Is What It Is & Always Will Be. This document governs all returns and exchanges of itiswhatitisandalwayswillbe.com.au (as defined below).

If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. itiswhatitisandalwayswillbe reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.

Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:
“Products” means all products and services sold at itiswhatitisandalwayswillbe.myshopify.com.
Customer” means end user customers that purchase directly from distributors or wholesalers.
Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to It Is What It Is & Always Will Be
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to It Is What It Is & Always Will Be, accessible at itiswhatitisandalwayswillbe.myshopify.com.
You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’s It Is What It Is & Always Will Be's Return and Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.

Return Policy Exceptions
Only regular priced items may be refunded. Sale items are non-refundable

Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.

Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us: By email: itiswhatitandalwayswillbe@gmail.com

We will contact you via email if we have any questions or concerns regarding your Return & Refund request.

Ship it back
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address: Please send back with a 24/7 Parcel Locker.

We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.

To follow-up on the status of your return or for any other questions of inquiries, please contact us at: By email: itiswhatitandalwayswillbe@gmail.com